These Terms and Conditions apply whenever you visit this website regardless of location. Access to this website and the purchase of our product is conditional upon you reading and accepting all of the Terms and Conditions and the Privacy Policy. Our Privacy Policy and the Terms and Conditions may change from time to time. Visitors are requested to check our Website frequently to review any recent changes which are specified in the last section on this page (Last Date of Update). This Terms and Conditions statement applies solely to the information presented on this Website: https://VietnamEvisa.Com/.
In these Terms and Conditions “We, Our, Us” refers to VietnamEvisa.Com
PRIVACY POLICY
Please review our Privacy Policy, which also governs your visit to VietnamEvisa.Com to understand our practices. Our Privacy Policy is provided on a separate webpage.
COPYRIGHT
This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of vietnamevisa.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of our website without express written consent. You may not use any meta tags or any other "hidden text" utilizing our name or trademarks without our permission.
You may not use any vietnamevisa.com logo or other proprietary graphic or trademark as part of the link without express written permission. All content included on this Website, such as text, graphics, logos, button icons, and images is the property of our website or its content suppliers, and is protected by international copyright and trademark laws.
ABOUT OUR PRODUCT
This website is dedicated to providing Vietnam Visa applicants with all the help they need in order to successfully apply for a Vietnam Visa and enter Vietnam. We cannot guarantee that your visa application will be approved in any circumstances but we do guarantee that if you follow our instructions you will be exceptionally well prepared. vietnamevisa.com cannot be held responsible for any inaccuracy arising from changes to such legislation and policy. You as the customer are encouraged to seek additional guidance if required by contacting us for additional specific information regarding your application. Any information provided by our employees on non-migration related matters should only be interpreted as general information, and you as the customer should obtain professional legal advice regarding these matters if so required.
As a private company we do not have the authority to grant you a visa of any kind. We can only assist and advise travelers who wish to visit Vietnam. The final decision on all Vietnam visa applications rests solely with the local Vietnam Embassy or Consulate in your home country. The price we charge for our Vietnam Visa Application does not relate to any fees charged by the Vietnam Embassy or Consulate.
VOCABULARY
Date format: dd/mm/yyyy - 12/10/1980
Time Zone: Vietnam standard time - GMT +7
Working days: All week days except Saturday and Sunday.
Working hours: 8.00 AM to 16.00 PM every Working Days.
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants.
Multiple entries: Means you are allowed to enter / exit Vietnam multiple times within a given period of time. For example: 1 months multiple entry visa means - you are allowed to enter / exit Vietnam multiple times from the intended date of arrival provided plus 1 calendar consecutive months.
PROCESSING TIME AND SERVICE COMPLETION
The processing time for electronic visa arrangement provided by VietnamEvisa.Com is based on the processing time provided by the Vietnam Immigration Department in normal cases 5-7 working days. 1-3 business days for urgent services or 1-2 hours for super urgent services.
Processing will begin the day after you pay and notify us of your payment receipt. Estimated time to return results is notified to you on the screen before payment, and again after payment. The Vietnam Immigration Department may request additional documents and may delay and/or refuse processing at their discretion without further explanation.
The service we provide is completed after the visa approval letter/ E-visa is sent to the email address you sent during the registration process. You must notify us if you do not receive the mail in a timely manner, if there is no email from you informing us that you did not receive the mail within 24 hours, the service is considered completed. We are not responsible for any delay/loss caused by the applicant providing the wrong email address or the candidate not notifying us via email that the approval letter was not received.
INTERNATIONAL TRANSACTION FEES AND PAYMENT RATES
There are no hidden fees when you book services on VietnamEvisa.Com website, all fees are clearly and publicly displayed. All fees related to the service (Service fee, payment fee via international payment gateway) are included in the price displayed on the website.
The total amount to be paid is shown in detail by US Dollars (USD) and Vietnam Dong (VND).
When you pay via ONEPAY Gateways, the Vietnam Dong (VND) currency will be applied for payment. The exchange rate between VND and foreign currencies will depend on the exchange rate at the time of payment.
Note:
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In some cases, there will be exchange rate differences between countries, banks, payment gateways... resulting in the actual payment amount (Foreign currency) being different from the amount shown on the website. However, the amount in VND is fixed and correct.
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When you agree to pay, we understand that you have confirmed your agreement with the fees shown on the website, the exchange rate difference (if any) as well as the payment terms related to the service.
CANCELLATION AND REFUNDS
You are only permitted to make a cancel request if your booking status is “Waiting Payment"
We NOT refunded once your visa application status is put under "Payment received" Or "Processing"
We NOT refunded once we have completed the service you requested and sent the E-visa/Visa Approval Letter to the email address you provided when you registered (Make sure you provided the correct email address, and check the spam box, we NOT responsible if you do not receive the email because you provide the wrong email address or the E-Visa / Visa result mail is sent to the spam box).
